Terms of service.
1. Introduction
Welcome to Link Me. These Terms and Conditions govern your use of our ride-
hailing app and services. By accessing or using Link Me, you agree to comply
with and be legally bound by these terms. If you do not agree with any part of
these terms, please do not use our services.
2. Eligibility
To use Link Me, you must be at least 18 years old and legally able to enter into
binding agreements. By registering and using the app, you confirm that you meet
this age requirement and will provide accurate personal information.
3. Account Registration
In order to access certain features of Link Me, you must create an account. You
agree to provide truthful, accurate, and complete information during registration
and to keep your account information updated. You are responsible for
maintaining the confidentiality of your account credentials and for all activity
under your account. You agree to notify us immediately if you suspect
unauthorized use.
4. Services Provided
Link Me operates as a technology platform that connects passengers seeking
transportation with independent drivers using their own vehicles. We do not own
or operate any vehicles, and all drivers act as independent contractors. Link Me
facilitates bookings, payments, and communication between users and drivers.
5. Booking and Ride Acceptance
When you request a ride, the request is sent to nearby drivers, who may accept
or decline based on their availability. Link Me does not guarantee ride availability
at all times. Rides are provided subject to driver acceptance, and you agree to
comply with any instructions provided by your driver.
6. Fares and Payments
Ride fares are calculated based on a combination of factors including distance
traveled, time taken, and applicable rates. Prices are displayed prior to
confirming a booking. All payments must be made through the app’s integrated
payment systems, which utilize secure gateways to protect your financial
information. Link Me charges a commission fee on each ride, which is included in
the fare.
7. Cancellation Policy
If you choose to cancel a ride after it has been accepted by a driver, cancellation
fees may apply as outlined in the app. These fees are intended to compensate
drivers for their time and effort. Repeated cancellations or no-shows may result in
account restrictions.
8. Driver and Passenger Conduct
Both drivers and passengers are expected to behave in a respectful, courteous,
and lawful manner at all times. Any form of harassment, discrimination, or illegal
activity during the ride or while using the app is strictly prohibited and may lead to
account suspension or termination.
9. Safety and Security
Link Me undertakes driver verification procedures to promote passenger safety,
including document checks and background screening where possible. However,
as an intermediary platform, Link Me cannot guarantee the behavior or conduct
of drivers or passengers. You use the service at your own risk and are
encouraged to report any safety concerns promptly.
10. Limitation of Liability
Link Me serves solely as a technology platform facilitating connections between
passengers and independent drivers. We do not own, manage, or operate any
vehicles or drivers. As such, Link Me is not responsible or liable for any
accidents, injuries, damages, losses, thefts, or any other incidents that may occur
during your ride. This includes but is not limited to physical injury, property
damage, disputes between users, or delays. By using Link Me, you acknowledge
and accept these risks.
11. User Content
You may submit or share content within the app, including reviews, messages, or
profile information. By doing so, you grant Link Me a worldwide, royalty-free
license to use, reproduce, and display such content for the purpose of operating
and promoting the service.
12. Intellectual Property
All intellectual property rights related to Link Me’s app, website, logos,
trademarks, and content are owned by or licensed to Link Me. You agree not to
copy, modify, or distribute our materials without express permission.
13. Privacy
Your privacy is important to us. We collect and process personal data in
accordance with our Privacy Policy, which outlines how we use, protect, and
store your information. By using Link Me, you consent to this data handling.
14. Termination and Suspension
Link Me reserves the right to suspend or terminate your account at any time for
violations of these Terms, unlawful behavior, or any activity deemed harmful to
the community or platform integrity. Termination does not relieve you of any
outstanding obligations.
15. Changes to Terms
We may update or modify these Terms and Conditions periodically to reflect
changes in laws, services, or business needs. We will notify users of significant
changes through the app or email. Continued use after such changes constitutes
your acceptance.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with
the laws of South Africa. Any disputes arising under or in connection with these
terms shall be subject to the exclusive jurisdiction of South African courts.