Privacy policy.
At Link Me, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use the Link Me app and services.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you create an account or use our services, we may collect:
Full name
Email address
Mobile number
Profile photo
Payment details (processed through third-party providers) Location data (GPS)
b. Ride Information
Pickup and drop-off locations Trip history
Ride duration and distance Ratings and reviews
c. Device and Usage Data
IP address
App usage logs
Device type and OS
Crash reports and diagnostics
2. How We Use Your Information
We use your information to:
Provide and manage ride-hailing services Match you with nearby drivers
Process payments securely
Improve and personalize app experience Communicate updates, offers, and notifications Ensure user safety and platform integrity Comply with legal obligations
3. Location Data
Your real-time location is collected only when the app is in use. This data is essential for matching you with drivers and calculating ride distances. You may choose to disable location access, but doing so will limit the app’s functionality.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
Drivers (limited to pickup details and contact number)
Payment processors (for billing purposes)
Law enforcement or regulatory authorities if legally required
Service providers who help us maintain the app (under confidentiality agreements)
5. Data Storage and Security
Your data is stored on secure servers and protected using encryption, access controls, and firewalls. While we take reasonable precautions, no system can guarantee 100% security. You are responsible for keeping your account credentials safe.
6. Your Rights Under POPIA
Under South African law (POPIA), you have the right to:
Access the personal information we hold about you Request corrections or deletion of inaccurate data
Object to the processing of your information in certain cases Withdraw consent for marketing or communications
To exercise these rights, email us at: info@linkmeafrica.com
7. Data Retention
We retain your data only for as long as necessary to provide our services and meet legal obligations. Inactive accounts may have data archived or anonymized after a reasonable period.
8. Cookies and Tracking
We may use cookies and similar technologies to improve app performance, track usage, and personalize content. You can manage cookie settings via your device or browser preferences.
9. Children’s Privacy
Link Me is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of significant changes through the app or via email. Continued use of the app after updates implies acceptance.